Booking Conditions / Additional Costs / Marine Park Fees
Cancellations for Individual and Group Bookings: All cancellations must be made by fax or e-mail. The date that ADELAAR receives the cancellation of the booking by e-mail or fax is the date used to determine the cancellation penalty.
Cancellation penalties for individual bookings:
More than 61 days prior to departure: forfeit of deposit.
Less than 60 days prior to departure: 100% of the individual cruise price.
Cancellation penalties for group bookings:
More than 91 days prior to departure: forfeit of deposit.
Less than 90 days prior to departure: 100% of the group charter price.
Once an add-in Diving Komodo Itinerary becomes fully booked and closed for further bookings, no refunds will be given for cancellations. This information will be posted on our webpage schedule, as fully booked. Individual guests are responsible for checking the website prior to any cancellation.
A passenger who has booked into a scheduled Bali to Komodo trip, and who wishes to cancel, has the option to substitute another person (not already scheduled on the trip) into his space to avoid the cancellation penalty. Passenger substitution will be allowed up to three days prior to departure.
ADELAAR will not refund any money to passengers who fail to show for boarding on the trip departure date, whether this is due to missed airline connections or from the lack of proper paperwork required to enter the country, or any other reason. If an airline connection is missed, ADELAAR will make all efforts to arrange that the passenger can join the ADELAAR at some point in the itinerary. However, the cost to do so (airfare, small boat transport to ADELAAR, or any other cost involved) is solely the responsibility of the client.
If the customer interrupts or cuts short a trip for any reason, ADELAAR is not liable to refund any money to the customer. In cases of emergency such as personal illness or accident, ADELAAR will assist in all necessary arrangements for the passenger’s return travel. However, the cost of this is to be borne solely by the passenger.
For these reasons we strongly recommend the purchase of trip interruption insurance and/or trip cancellation insurance.
Please note: Marine park fees, surcharges etc can change and we cannot be held liable for differences in on-board surcharges.
These will be confirmed at the time of booking